Customer service
Customer service
How this helps your business
Every enquiry gets a useful answer within a minute, and the first meeting is booked in the same conversation. Nicole and Rakesh meet qualified leads, not cold messages.
- Qualifies: three questions that tell a foreign incorporation from a bookkeeping switch from a one-off GST job
- Books: offers two real slots from the partner's Google Calendar and sends the invite
- Answers the FAQ from the approved price list only; never quotes outside it
- Hands off anything it cannot answer, with the thread, within the minute
AI agent on this page
Customer service agent
Always on · first reply within 60 seconds · 08:00–20:00 SGT, holds the rest
What it does
Answers every new enquiry on email and WhatsApp within a minute: asks the qualifying questions, books the first meeting into the partner's calendar, and answers the FAQ from UpVue's approved answers.
How it helps
Every enquiry answered within a minute, including at 8 pm and on Saturday
Average cost
S$0.48 per 30 runs
S$1.60 per 100 runs
Open Customer service
Three kinds of message
1A new lead
“I want to set up a company” · “we're switching from another firm” · “how much for bookkeeping”
- Asks the three questions that decide the service
- Quotes the package from the approved list
- Writes the lead to the CRM with the answers
Ends with A qualified lead with a package attached
2A meeting to book
A lead that answered the questions, or anyone who asks to speak to someone
- Reads the partner's Google Calendar
- Offers two real 30-minute slots on Google Meet
- Books the chosen one and sends the invite
Ends with A booked meeting in the partner's calendar
3A question
“Do you file CPF for part-timers?” · “Price for GST registration?” · “When is Form C-S due?”
- Answers from UpVue's approved FAQ and price list only
- Asks for the one thing needed to start
- Sets a follow-up if the lead goes quiet
Ends with An answer in under a minute, or a hand-off with the thread
How it works
This morning
| Time | Channel | From | Asked | Outcome |
|---|---|---|---|---|
| 08:12 | +65 9xxx 4471 | Incorporating a Pte Ltd, 2 foreign directors | Qualified · meeting booked Thu 15 Oct 10:00 with Nicole | |
| 08:40 | jason@brewlab.sg | Switching bookkeeping from another firm, ~60 transactions a month | Qualified · Growth package quoted · meeting Fri 16 Oct 15:00 | |
| 09:05 | hr@marinatech.sg | Do you file CPF for a company with 2 part-timers? | FAQ answered · payroll from S$15 per employee | |
| 09:30 | +65 8xxx 1180 | Price for GST registration only | FAQ answered · S$300 one-off · no meeting needed | |
| 10:15 | info@ventureloft.vc | Audit for a fund with S$40M AUM | Handed to a person · outside what the agent answers |
The conversations
+65 9xxx 4471
new enquiry · WhatsApp · 08:12
Hi, I want to set up a company in Singapore. I'm from Malaysia, my partner is in Jakarta. How much and how long?
08:12
Hello, thanks for reaching out to UpVue. Happy to help. Three quick questions so I can give you the right answer: (1) Will either of you be living in Singapore? (2) What will the company do? (3) Do you need a bank account opened as part of this?
Agent ·08:12
Customer service agent · qualifyingNo, both overseas. E-commerce selling to Singapore and Malaysia. Yes bank account.
08:15
Clear. With both directors overseas you'll need a resident director, which we provide, plus a registered address and corporate secretary. Incorporation takes 1–2 days once documents are in; the bank account 2–4 weeks. Nicole, our founder, handles foreign incorporations. She has Thursday 15 Oct at 10:00 or Wednesday 14 Oct at 14:30, 30 minutes on Google Meet. Which suits?
Agent ·08:16
Qualified · foreign incorporationThursday 10am
08:18
Booked: Thu 15 Oct, 10:00–10:30 SGT with Nicole Ho, Google Meet. Invite sent to this number. Before then, could you send a photo of both passports here? That's all we need to prepare.
Agent ·08:18
Meeting booked · Google Calendar
What the agent did here
- Replied in under a minute, by name, with three questions that decide the service.
- Read the answers: both directors overseas, e-commerce, bank account wanted. That is a foreign incorporation with a resident director.
- Quoted only what is on the approved list: timing, what is needed, who handles it.
- Wrote a lead record in the CRM with the answers.
